Warranty


Emtech Laboratories, Inc. is proud to consider you a partner in working toward our common goal of providing your clients with the best hearing health care possible.

Colors & 
Materials

All custom earpieces and earplugs are guaranteed against defects in materials and workmanship for 12 months from original invoice date. They are also guaranteed against improper fit and feedback for 3 months from the original invoice date. We keep impressions for 9 months but not all are reusable. We keep impression scans for 3 years. We recommend that new impressions be made when fit problems occur.

REMAKES

A REMAKE is free (excluding UPS charges) when no changes are made and...

  • An earpiece causes fit or feedback problems within 3 months of original invoice date
  • An earpiece breaks or cracks from normal use within 1 year of original invoice date
  • An earpiece causes discomfort within 3 months of original invoice date
  • An earpiece is lost or damaged in the mail while being sent to the dispenser

A REMAKE Is not free when...

  • Patient/Audiologist modifies, mishandles, or loses the mold
  • Feedback or discomfort occurs after 3 months of purchase
  • The earpieces are over one year old
  • Feedback occurs when a dispenser orders High Frequency or CROS style earpiece
  • A new style is needed due to a change in hearing instrument
  • A decision to fit the other ear is made
  • A mold is made incorrectly due to incomplete or inaccurate information given by the dispenser

      A remake is not free, a nominal charge plus shipping and handling will be made when...

  • We are asked to change the material style, color, acoustics, or helix

RETURN POLICY 

The only pieces accepted for credit upon return are:

  • MCT
  • Patriot
  • Emplex II
  • EM3000
  • TechSeal
  • Comfort Sil
  • Emplex II with Lucite

Musician earpieces will be credited $25 per pair:

  • ER-9
  • ER-15
  • ER-25

PLEASE NOTE


When you return one of the above for credit, you must return the original as well as all remakes. Shipping charges will not be refunded. For details on shipping, please go to our SHIPPING page of the website. Supplies returned will be charged a 15% restocking fee.

Optional  Warranties

Baby Warranty:

Covers babies and toddlers due to rapid growth.

  • $13.50 per mold
  • Must be purchased with the original order
  • Unlimited remakes for one year
  • Changes in color, style, material, acoustics, and helix will incur a one-time remake fee of $13.50 plus shipping & handling
  • Shipping and handling fees will be applied

Loss and Damage:

  • $13.50 per mold
  • Must be purchased with the original order
  • Filters included with molds are not covered
  • Replaces ear mold if it's damaged or lost within one year
  • If there are no changes, the ear molds will be free of charge
  • Changes in color, style, material, acoustics, and helix will incur a one-time remake fee of $13.50 plus shipping & handling
  • Shipping and handling fees will be applied

Extended Warranty:

  • $10 per mold
  • Must be purchased with the original order
  • Extends the original warranty from 3 months to 9 months
  • Remake orders are free of charge if there are no changes
  • Changes in color, style, material, acoustics, and helix will incur a one-time remake fee of $13.50 plus shipping & handling